![]() To get the latest email updates from the Manchester Evening News, click here. The travel sector has been one of the hardest hit during the pandemic and has faced the most scrutiny from the watchdog, which wrote to more than 100 firms reminding them of their responsibility to process all refunds within 14 days by law for any cancellations. “The company continues to urge customers who are due a refund under the Package Travel Regulations but have not received it, to contact us directly from their registered email address (which was used to make their booking) on with their booking reference number If we need more information, we will request it.”Īgreements from LoveHolidays,, Virgin Holidays and Tui UK were previously secured by the CMA after thousands of customers complained that the companies had failed to refund them for cancelled trips. “We have engaged in constructive dialogue with the CMA and continue to vigorously pursue any strategy agreed with the CMA. “As at 11th October 2021, we owe £1.2m towards historic and ongoing cancellations and have refunded over £10.8 million. Teletext Holidays is a British travel agent and their product range features short and long haul beach package holidays, city breaks, UK getaways and cruises. The CMA said that its actions to date have resulted in Truly Holidays paying more than £7m owed to package holiday customers.Ī spokesperson for Teletext Holidays said: “The company is working as hard as it can and continues to process the remaining refunds due under the Package Travel Regulations to our remaining customers, and as such is very disappointed by the latest action by the CMA. The company currently specializes in the Leisure, Travel & Tourism. “After engaging with Teletext Holidays extensively, we are now requesting a court order to make sure that the company immediately pays back the money it still owes to customers and refunds people within 14 days going forward.” Teletext Holidays is a private company that has been in the industry for 30 years. ![]() READ MORE: Sainsbury's has banned the sale of a popular item following calls from dog ownersĬMA chief executive Andrea Coscelli said: “Companies must abide by consumer protection law and treat their customers fairly. Whether youre looking for a last minute deal, a beach holiday with. ![]() In May Teletext Holidays’ parent company, Truly Holidays, and sister company formally agreed to address failures to issue refunds on time.īut the CMA believes that the company needs to do more to tackle the problem. We have been trusted with providing Brits with great value holidays for nearly 30 years. Follow us to get the latest holiday deals, travel tips and news. Prizes: The main competition prize is a holiday. The Competition and Markets Authority (CMA) announced that it has filed proceedings requesting a court order that package holiday customers with outstanding refunds are repaid immediately, and that those who are entitled to a refund in the future are paid within the 14 days required by law. Welcome to the official Teletext Holidays Twitter page. Cheapflights Awards UK 2017 Terms and Conditions Competition Terms and Conditions. Teletext Holidays are facing court action from the competition watchdog over delays in refunding consumers for trips cancelled by the coronavirus pandemic.
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